Wind's customer engagement strategy stands out to me as innovative, yet so simple; Wind listened to their potential customers! They set up an online forum where they encouraged consumers to vent their feelings about what is wrong with the cell phone industry. Wind then built their cell plans and overall service around the weaknesses of their competitors. This approach built a great foundation of consumers, who feel that they helped build the Wind Mobile brand, and therefore built brand loyalty before they even provided cell services! So simple, yet so effective!
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| Market Share of Canadian mobile network operators in Q3 of 2011 (CWTA), Sourced from Wikipedia |
The main challenges facing Wind are coverage and cell phone compatibility; the popular iPhone cannot be used on Wind's network. Although there are many challenges ahead, I feel that Wind has positioned itself well in the Canadian cell phone market, has connected with its target market through advertising and the use of internet forums, and will continue to build a strong nationwide brand.
