Ikea's new catalogue ~ a disappointing experience

Who doesn't love browsing through Ikea catalogues; dreaming of the day you have a home to furnish with Swedish design (with the house prices in Vancouver, you'll certainly be dreaming for a long time!). It was with great interest that I read an article on Marketing Mag about Ikea's new interactive catalogue. 

With the new catalogue, users can download an app on their smart phone or tablet. In the top right corner of certain pages in the catalogue is a mobile symbol. By activating the app and holding it over the catalogue users see additional content, such as different furniture designs, different paint colours, and so on.

The Ikea Catalogue App in action ~ Image courtesy of Gadget Lab

On the day I read the article, I receive the new Ikea catalogue in the mail. I downloaded the app, held it over the page, and waited. Nothing happened! Hmm.... read instructions, tried again... nothing. Tried another page. I watched the choppy image as I slowly scanned the page, and suddenly a new image appeared. I had to hold the phone still over a very small section of page to see anything. Deflated, I gave up.

The challenge for companies is to come up with ways to use technology to interact with the customer in unique ways. Ikea came up with the idea, but the execution was poor. In 2012, consumers expect nearly flawless technology, and have little patience when things don't work as advertised. If your execution is poor, and consumers disappointed, your idea becomes a waste of money. 

Although I will still shop there in the future, I am disappointed with Ikea's execution of this app. I doubt the poor execution will result in lower sales, but it's unlikely to produce any surge. What could Ikea have done differently? They could have used QR codes to unlock extra content, or trialed the app on their specialty catalogues, such as the mattress catalogue, first. 

Did you try the new Ikea catalogue app? What was your experience? Has it changed your perceptions of Ikea? What do you think Ikea could have done differently?

You Tube moves from "views" to "engagement"

I was interested to read that YouTube is changing the focus of how it wants its users to engage with the site. The article, referenced by MarketingMag.ca, explains that YouTube has changed it's 'related videos recommendation' from number of clicks/views to time spent viewing videos or channels. The idea is that users will spend more time viewing videos and be more engaged with the site, rather than clicking quickly through quirky videos of cats playing the piano or a baby biting his brother's finger!

I posted this article to Digg, as I was interested to see how the community would view this change in the YouTube user experience. This change took effect on March 15, 2012, and so far the number of views is down slightly, but the length of time spent viewing videos is up slightly.

From MarketingMag.ca

There was an interesting Forbes article released yesterday, where contributor Adam Theirer talked about the relationships between advertisers and consumers. He acknowledges that consumers hate advertising and do everything to try and avoid it; using PVR's to record shows and fast forwarding through commercials, and downloading AdBlock software for internet browsers. However, he points out that without advertising revenue, we'd all be paying for online content, we'd pay more for TV subscriptions, and so on. For companies who choose to advertise on YouTube, having users more engaged with the videos they're watching means they are likely to also be more engaged with the advertisements. It will be interesting to monitor whether this is actually the case, and if metrics, such as click throughs, increase due to this change in user experience.

What do you think? Do you think advertising click-throughs rates will increase with this new model? 

Back to Basics ~ Wind Mobile

If there's an industry in Canada that suffers from lack of transparency, it's the cell phone industry! Fees for everything, extra costs, high charges, etc... we all love to hate our cell phone providers! Wind Mobile is trying to change that.

Wind's customer engagement strategy stands out to me as innovative, yet so simple; Wind listened to their potential customers! They set up an online forum where they encouraged consumers to vent their feelings about what is wrong with the cell phone industry. Wind then built their cell plans and overall service around the weaknesses of their competitors. This approach built a great foundation of consumers, who feel that they helped build the Wind Mobile brand, and therefore built brand loyalty before they even provided cell services! So simple, yet so effective!

Market Share of Canadian mobile network operators in Q3 of 2011 (CWTA), Sourced from Wikipedia

The main challenges facing Wind are coverage and cell phone compatibility; the popular iPhone cannot be used on Wind's network. Although there are many challenges ahead, I feel that Wind has positioned itself well in the Canadian cell phone market, has connected with its target market through advertising and the use of internet forums, and will continue to build a strong nationwide brand.